- Shipping & Returns
Shipping & Returns
We offer free shipping within the US on most of our new guitars priced at $199.99 and up. Shipping costs vary per weight and location for other
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via Fed Ex with tracking
and drop-off with signature required. Smaller items may be sent USPS with tracking and delivered without signature required.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas
transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We
cannot combine orders placed separately, and shipping fees will apply to each of them. Your package will
be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Due to manufacturer restrictions, we are limited in what we can ship outside of the United States. Please contact us
to find out if the item(s) you are interested in can be shipped internationally.
Our items have a two-day approval period. If you need to return an item, please Contact Us within 48 hours of receiving the item. For returned items, you will be responsible for both original and return shipping costs. Please return the item by the third business day, using either FedEx or UPS prepaid - the shipping service required may depend on the nature and cost of item , so please Contact Us before shipping.
The item must be in the same condition as when you received it. In addition, all accessories that were originally
included must be returned, and any literature that was originally included - manuals, warranty card, etc. - must be
After we receive the returned item, we will refund the purchase price, minus the shipping costs. We also charge a 3% restocking/processing fee if the item is returned (this fee is waived if payment is made by bank wire or cashier's check).